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How You Can Write a Good Knowledge Base Article

Salesforce Marketing Cloud

Your customers can easily get the answers they need with knowledge base articles, which are informative help articles on your site. Service agents can also use knowledge base articles to solve customer problems and reduce their average handle time. What is a knowledge base article?

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Everything You Need to Know About AI in Customer Service

Salesforce Marketing Cloud

Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Case in point: AI-based conversational assistants can increase productivity by 14% for support agents. This is especially true when the AI pulls from CRM data and knowledge.

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How You Can Manage Field Service More Efficiently With AI

Salesforce Marketing Cloud

With AI and automation, your mobile workers can become more efficient in the field, helping you save money. With AI, customer data, and your CRM unified in a mobile platform , your mobile workers have everything they need in one spot. They won’t waste hours searching for information or performing repetitive data entry.

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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. Now think about what you’ll lose and have to deal with if those individuals leave your company. Without their knowledge and expertise, you put customer satisfaction at risk. How much of it is duplicative?

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Top 10 customer service software tools

Sprout Social

Boost your customer support team’s efficiency Like it or not, the average consumer’s expectations are high when it comes to service. Thankfully, there are tools to boost customer service efficiency via automation. Below are solutions that are either built into or integrated with some of the biggest CRMs.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Getting complaints about your business never feels great. So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? Successful complaint management is all about customer care. They can also severely impact your reputation. What is complaint management?

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

6 reasons to join the Service Trailblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. Share knowledge The Service Trailblazer Community is all about learning. Here’s what they told us. 1.