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How to deliver better customer service with agent-first training

Seismic

A new approach to agent training and coaching. This starts with customer service training and coaching. But, just like nearly every other aspect of business, effective agent training doesn’t look like it used to. But, just like nearly every other aspect of business, effective agent training doesn’t look like it used to.

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How ZoomInfo Helped Three Customers Propel Their GTM Strategies

Zoominfo

Speedy customer acquisition without a hefty price tag is the target, but doing it effectively can be a challenge without the right tools and training. And they have started leveraging automated workflows and intent data to tailor their outreach efficiently. “We

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3 Tips to Prepare Your Data for the AI Era

Salesforce Marketing Cloud

It sets the foundation for a platform that can handle large volumes of data, workflows, and users without compromising performance. For example, if an AI system is only provided with data from one source, it may not be able to detect correlations or patterns that exist in other datasets.

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4 Sales Team Weaknesses that Inhibit Revenue Growth

DiscoverOrg

To determine if a sales team’s strengths or weaknesses had any correlation with growth we compared the median growth rate at companies that scored poorly (ones or twos) against the median growth rate at companies that rated strongly (fours and fives). However, sales team weaknesses did correlate with lower growth rates.

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It’s not the size of your martech stack, it’s your range of use cases

chiefmartech

They evaluated these companies’ maturity on 30 different martech capabilities, including enablers such as martech product management and governance practices. Better martech capabilities are strongly correlated with better market performance. Anyone can buy martech products that, at least technically, enable a range of use cases.

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Only 28% of B2B content marketers report having the technology they need

Martech

Content creation/calendaring/collaboration/workflow tools decreased to 65% from 73% the previous year. Nearly half (48%) said their biggest challenge was problems with integrating/correlating data across multiple platforms. On the good news front, only 23% said they didn’t have the training they needed.

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The Labor Shortage Is Hurting Everyone — Believe it Or Not Automation Can Help

Salesforce Marketing Cloud

As more robots come online, people tend to train and get certified into better roles as companies build more offices, warehouses, and branches that require more people to fill jobs. . Burnstein said there is a direct correlation between a robust economy and hiring and automation. And when robot orders go down, unemployment goes up.”.