Remove acquisition vendor
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10 things to do if your martech solution vendor gets bought

Martech

What do you do if the vendor of one of your martech solutions gets bought? Also, research how the buyer differs culturally from the original vendor. Another place where knowing the vendor landscape is helpful. Vendor lock-in. Speaking of changing solutions, carefully evaluate the risk of vendor lock-in.

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SAP moves to a composable commerce offering

Martech

This is a new stage on the SAP commerce journey which began essentially with the acquisition of ecommerce vendor Hybris ten years ago. Hybris became SAP Hybris and then evolved into SAP Commerce Cloud, part of a broader CX suite. Dig deeper: Sitecore adds new products to its composable DXP All-in-one versus composable. Get MarTech!

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Thought Leader and Influencer Interview with Maribel Lopez Founder and Principal Analyst, Lopez Research LLC

Thinkers360

Navigating AI in Contact Centers with NICE’s Carmit DiAndrea , Lopez Research Analyst Perspective: AI and Growth Drive HPE’s Strategic Acquisition of Juniper, But It’s Too Early to Declare Victory. Highlighted Content : 33. Thinkers360: Tell us a bit about your background and areas of expertise.

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A 5-step guide to retiring martech tools without disrupting operations

Martech

Perhaps your company has undergone a merger or acquisition, and you have duplicate tools that perform the same function. Ask your new vendor how other clients have handled their data migration needs. During an audit, you will likely identify a handful of tools that can be retired for various reasons.

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Acquisitions Reshape the Marketing Automation Industry: Growth at the Bottom, Room in the Middle, Fog at the Top

Customer Experience Matrix

Raab Associates officially released the new edition of our B2B Marketing Automation Vendor Selection Tool (VEST) yesterday. This is our flagship report on the industry, with nearly 200 data points on 23 vendors and separate ratings for micro-business, small to mid-size companies, and enterprise marketing departments. Thanks, guys.

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New Forrester Research: B2B Should Use B2C Customer Loyalty Principles

Influitive

Deepen engagement to lock in loyalty. Building customer loyalty increases retention—and makes acquisition easier. This means that a company’s loyal customers can be a key reason it makes the shortlist of potential vendors. For years, B2B marketers have largely viewed B2C loyalty tactics as irrelevant in their space.

Forrester 100
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How AI empowered CDPs are bridging the gap between marketing data and true marketing intelligence

ClickZ

There has been an uptick the past couple years in CDP popularity and several vendors have made acquisitions of CDPs to further boost the capabilities of their digital experience suite. AI empowered CDPs lead to a more fluid customer experience, an experience that is tailored in real time, as customer behaviors and mannerisms change.