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Top 7 Customer Experience (CX) Trends for 2020

Martech Advisor

Tapping into omnichannel and digital customer experience (CX) trends will be the key to success for business leaders, marketers and CX planners in 2020. In this article we explain why mobile-first, customer data centralization, VR, chatbots and more, will be the key driving trends of great customer experiences in 2020.

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What's the Future of Women in Martech? Hear From 7 Leading Female Professionals

Martech Advisor

Did you know that 48% of CMOs hired in the first half of 2019 comprised of women? Today we turn the spotlight on this critical issue, discussing: Seven trends poised to influence the future of marketing technology. Our conversation revealed telling insights into the current state of women in martech, and future trends in this area.

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TheCustomer QT – May 11, 2021

The Customer

CMO Tenure Study. Quick Take: Average CMO tenure in 2020 dropped to 40 months, the lowest it has been since 2009. A somewhat surprising trend is that CEO tenure at the same companies in our CMO Tenure Study hit an all-time high in 2020, at 80 months. Research Reveals Poor Customer Experience Leads to Customer Churn.

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What are the Best Career Paths for Marketers with the CMO Position Under Threat?

Martech Advisor

Let’s first look at a few stats and facts: According to a study by the Korn Ferry Institute , a CMO’s average tenure is the lowest among C-suite titles, at an average of 4.1 70% of Fortune 500 companies have a CMO, down from 74% in 2009, according to executive search firm, Spencer Stuart. to devise an effective strategy.

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Social media in B2B: from platforms to content… Ten years later.

Exo B2B

We were asking ourselves this question almost ten years ago in this blog post , with statistics from eMarketer dating back to 2009. Lynda St-Arneault managed to sort out these trends which you will see, are very ‘2010’. Here is one of the graphs from the eMarketer study. What is the relevance of social media for B2B?

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The Parse.ly brand refresh: Our 10 year glow-up

Parse.ly

The Content Library is a cool addition – we want to enable you to draw on all the helpful content we’ve produced from network-wide research and customer case studies, to best-practice guides and experiments from our Parse.ly Every era of tech startups has design trends that influence it. University Partners.

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The Ultimate Guide of Digital Marketing Statistics Every Marketer Should Know

Porch Group Media

Consumers use multiple online and offline channels when researching and purchasing and often traverse between devices when they do so. While we know digital marketing is constantly evolving, what are the important statistics and trends that every marketer should know to inform their marketing strategy? Pew Research).