How to Build a Customer – Centric Organizational Structure: A 12 Step Process
Vision Edge Marketing
SEPTEMBER 17, 2024
If you have a board of directors (BOD), especially a director with customer-centric Marketing expertise, there are six ways that body can help you with the process. Johnson’s and Anders Gustafsson’s seminal work, Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System.
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