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How You Can Write a Good Knowledge Base Article

Salesforce Marketing Cloud

Your customers can easily get the answers they need with knowledge base articles, which are informative help articles on your site. They can find what they need at any time (even at 3 a.m.), Service agents can also use knowledge base articles to solve customer problems and reduce their average handle time.

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CRM Software Selection Guide?

TrustRadius Marketing

The hardest part of choosing a CRM is knowing what to look for and consider. What is a CRM? Customer relationship management ( CRM ) software solution provides small businesses and major enterprises with services to improve workflows. What are the Benefits of Using CRM Software?

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Top 10 customer service software tools

Sprout Social

What is customer service software? What is customer service software? From faster response times to comprehensive service, here’s what the right tool can do for you. Customer service software is integral to any company’s tech stack today. Especially since the quality of your customer care ties directly to your bottom line.

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5 Business Uses for an AI Copilot

Salesforce Marketing Cloud

Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history. You just tell it, in plain language, what you want it to do and it does it for you. What is an AI copilot? The best part?

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

For more information on customer engagement platforms, see our definitional piece below: Click here to read “What are Customer Engagement Platforms?” No matter what your needs are, your goal should be to improve customer interactions while boosting customer retention and brand loyalty.

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

When grounded in your customer data and knowledge base, you can personalize these generated replies, making them more trustworthy. After the conversation with Jane is complete, Katie can read over this proposed summary, adjust some details, and save it to the case record. Jane shares her concerns about her bill. The challenge?

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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. What is contact center automation? What are the benefits of contact center automation? Get the insights now What is contact center automation?