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5 Ways to Effectively Track Your Churn Rate

SmartBug Media

What keeps SaaS marketers and executives up at night, costs companies hundreds of thousands of dollars, and is just as certain as death and taxes? Customer churn. Here are five considerations to track your churn rate: 1. Basic Churn Rate. First, let’s take a quick look at churn rate.

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How to Lower Your SDR Churn Rate & Retain Good Employees

LeanData

The theory being, an internally promoted SDR should cost less to hire and train, stay longer, and ultimately sell more. Making 100+ “touches” a day with phone calls, emails, and social selling is a tedious, grueling job. Create a promotion path not only within your SDR organization, but also cross-departmentally.

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10 Ways Predictive Analytics Can Help You Achieve Your Marketing Goals

Marketing Insider Group

This is useful for upselling and cross-selling to current customers. You’ll then understand how much it costs to acquire new customers and can plan your marketing budget and expected ROI accordingly. Upselling and Cross-Selling to Current Customers. Reducing Your Customer Churn Rate.

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Leveraging Metrics for B2B Customer-Led Growth Success

Heinz Marketing

Imagine a software-as-a-service (SaaS) company aiming to increase customer retention rates. By analyzing metrics such as customer churn rate and customer satisfaction scores, the company can identify areas for improvement, make targeted changes to their product or service offerings, and deliver a better customer experience.

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Customer Churn: What is it and How Can You Avoid It?

BenchmarkONE

No matter how you look at it, if you want to grow your business, the number of new customers you bring on each month needs to exceed your churn rate. What is Customer Churn Rate? Customer churn rate is the percentage of customers lost during a certain period. The lower your customer churn rate, the better.

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10 Sales KPIs Every SaaS Team Should Track and Measure

Scoop.it

This is a relatively simple way to keep an eye on your new sales, upsells and cross sells, renewals and your monthly churn rate. Churn Rate. SaaS companies operate on a subscription-based pricing model nowadays, which is the best way to monetize your products and open new upsell and cross sell opportunities.

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Customer Success—and PLG—as a Profit Center

Heinz Marketing

For all my busy B2B marketers and sales leaders inundated with meetings, deadlines, and the like, here’s my summary of the academic article’s key takeaways: Takeaway #1— Customer Success should be thought of and modeled as a profit center, not a cost center. What does this mean? Traditional measures such as loyalty scores (e.g.,