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What’s New with HubSpot’s Customer Surveys and Dashboards [2023 Update]

SmartBug Media

It offers a comprehensive suite of customer service tools, including ticketing, live chat, a knowledge base, customer feedback, and more. based on a 0-10 point scale. This is used for measuring ease and efficiency. Additionally, there is a survey within HubSpot for the Customer Effort Score.

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How to create an effective LinkedIn Business Page in 6 steps

Sprout Social

Here, you can find information about company leaders, culture highlights, photos of employees and testimonials from clients and employees. Think of this as an internal knowledge base that’s efficient for information retrieval, fosters collaboration amongst team members and prevents loss of information.

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How to Improve Your Free-to-Paid Conversion Rate (With Examples)

Optinmonster

Offer users a self-serve user experience through a searchable knowledge base or live chat. Asana has a help widget on its web app to help its new customers use Asana efficiently. Use social proof , such as customer testimonials, to highlight why paid users love your product.

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Using Customer Support to Create a Personal Connection in an Automated World

Martech Advisor

An automated email drip campaign is efficient and effective at onboarding a new client, for example, but it doesn’t create the same personal bond a client gets when they have the opportunity to speak with their rep face-to-face. Reach Out Personally to Every New Client. This can be in-person or over the phone.

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How a Video Library Can Help Power Every Part of Your Business

Vidyard

It usually happens when sales leaders throw a fit over misplacing a testimonial that could have saved a deal, or when communications leaders spit out their coffee upon seeing a sensitive internal video circulating on Reddit. Okay, perhaps they don’t use those exact words.

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How to Improve Your Free-to-Paid Conversion Rate (With Examples)

Optinmonster

Offer users a self-serve user experience through a searchable knowledge base or live chat. Asana has a help widget on its web app to help its new customers use Asana efficiently. Use social proof , such as customer testimonials, to highlight why paid users love your product.

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The State of Demand Generation

The Effective Marketer

How do you get to be a “best practice” company and increase your efficiency? SiriusDecisions says that to drive best-in-class performance, sales and marketing must align around five waterfall-based jobs: Seed (use of traditional and social media to set the stage for demand creation). The 5 Critical Tasks. Content Audit.