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How You Can Write a Good Knowledge Base Article

Salesforce Marketing Cloud

Your customers can easily get the answers they need with knowledge base articles, which are informative help articles on your site. Service agents can also use knowledge base articles to solve customer problems and reduce their average handle time. What is a knowledge base article?

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How You Can Manage Field Service More Efficiently With AI

Salesforce Marketing Cloud

It all comes down to which solution can deliver a quick return on investment (ROI) — and that’s where AI comes in. With AI and automation, your mobile workers can become more efficient in the field, helping you save money. New employees and contractors can onboard quickly with AI-generated knowledge base articles and guides.

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How to create a complaint management system to protect your brand reputation

Sprout Social

So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? In short, it’s a way to simplify your complaint management efforts to boost efficiency, provide clarity and reduce errors. This feature lets you efficiently respond to complaints, filter reviews and assign tasks to other users.

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Top 10 customer service software tools

Sprout Social

Boost your customer support team’s efficiency Like it or not, the average consumer’s expectations are high when it comes to service. Thankfully, there are tools to boost customer service efficiency via automation. Below are solutions that are either built into or integrated with some of the biggest CRMs.

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HubSpot Product Update Roundup - April 2023

SmartBug Media

April 2023 Create Multiple Knowledge Bases *available to Service Hub Enterprise users only. Learn More > HubSpot Update Details Service Hub Enterprise now allows businesses to create multiple Knowledge Bases, making their articles more specific to their customers' needs.

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

Modernize your contact center The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. When grounded in your customer data and knowledge base, you can personalize these generated replies, making them more trustworthy. Get the insights now 1.

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

6 reasons to join the Service Trailblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. That way, you can help us build and refine the solutions that your teams use every day. Looking for efficiency?