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How You Can Write a Good Knowledge Base Article

Salesforce Marketing Cloud

Your customers can easily get the answers they need with knowledge base articles, which are informative help articles on your site. Service agents can also use knowledge base articles to solve customer problems and reduce their average handle time. What is a knowledge base article?

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2024’s Top 10 Go-To-Market Tools and Software Platforms to Maximize Efficiency Across the Funnel

SalesIntel

Launching new products and exploring new markets is like embarking on an exhilarating adventure. Software with go-to-market (GTM) strategy tools offers powerful benefits such as automation, machine learning, and meticulous keyword research. Launching a product requires careful planning, market research, and strategic execution.

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HubSpot Product Update Roundup - April 2023

SmartBug Media

Welcome to our blog series, where we highlight some of the latest updates from HubSpot! As an agency specializing in full-service digital marketing, we understand the importance of staying on top of the latest tools and features to help our clients reach their marketing and sales goals.

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HubSpot’s June 2023 releases: The manager’s guide

Martech

Creating SEO-optimized page titles, post titles, and meta descriptions for blogs, website pages, and landing pages. Generating outlines, introductions, and conclusions for blogs, websites, landing pages, knowledge base articles, and marketing email. Content Assistance has been available for social media since May.

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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

Use knowledge base articles on how to sell and Trailhead , Salesforce’s free self-paced learning platform, to help your field service technicians get up to speed. Uncovering an opportunity and creating a lead in the CRM goes directly to Sales for follow up. Stream on Salesforce+ Tiffani Bova contributed to this blog article.

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Karla’s App of the Week: HubSpot’s Content Assistant & ChatSpot.ai

Heinz Marketing

By Karla Sanders , Engagement Manager at Heinz Marketing As a B2B marketing professional, you understand the importance of creating quality content to engage with your target audience. Content Assistant The content assistant is a particularly valuable tool for marketers and sales teams. Content assistant and ChatSpot.ai

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What Is Good Customer Service?

Salesforce Marketing Cloud

And it takes supportive, smart technology — specifically an omnichannel CRM , plus connected data , artificial intelligence (AI) and automation. AI can help you deliver more efficient and personalized customer service. Back to top ) Looking to boost customer service efficiency? Connect your data.