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The Relationship Between Customer Engagement, Loyalty And Revenue

Influitive

Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm. Marketers know that finding ways to increase customer engagement is good for the bottom line. Loyal customers draw in more customers.

Loyalty 279
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Influencer Marketing: What is it and Why Should You be Doing it?

Onalytica B2B

Last week we published our white paper called The Definitive Practical Guide to Influencer Relationship Management. First thing’s first- what does the white paper cover? This guide is both definitive and practical (yes you guessed it- hence the name). Dare we call this the influencer marketing bible? So, what is influencer marketing?

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8 Ways to Generate Pre-Event Hype with Content Marketing

Marketing Insider Group

Before the digital age of content marketing, event planners had to rely on flyers, TV and radio commercials, and word of mouth to market their events. Pre-event marketing is a critical part of the event planning process. Quick Takeaways. Building anticipation is key to event planning success. Teaser Campaigns. Image source: [link].

Planning 100
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The Importance of Employee Resource Groups For Your Workplace

EveryoneSocial

As discussed elsewhere in this guide, ERGs provide many benefits and exhibit what psychologists and systems theories call a multifinality of positive outcomes – in other words and in the context of ERG benefits, at least two birds for every stone so to speak. Aligned Goals of ERGs and OKRs and KPIs.

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UNcanny Insights From UnMarketing | Book Reviews | Social Media.

Convince & Convert

That’s like finding a better way to punch people in the face&# is one of the more memorable examples of his outlook. UNderstandable One of the most commendable aspects of this book is Stratten’s gift for boiling down a marketing principle to its simplest form. UNsettling Stratten has a knack for gaps. A tall order, to be certain.

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How to Optimise Your B2B Local SEO Strategy

The Lead Agency

Don’t miss out on this free marketing opportunity, claim your Google My Business listing today – and stay ahead of the 44% of your peers who still don’t have one. In many cases, the most relevant results are local. As such, it’s becoming more important to optimise your website for local search.

SEO 48
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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Not sure who came up with it originally) Social media changes the relationship between companies and customers from master and servant, to peer to peer. While my social media speaking engagements vary enough that I alter my material quite a bit from event to event, there is definitely a batch of one liners that I tend to incorporate.