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Secrets of Starting a Wiki – a podcast with Eugene Lee

Buzz Marketing for Technology

A year and a half ago when I was researching how to start a wiki and looking for best practices in wikis – there was little information out there about it. Lee also held key management positions at Banyan Systems, including General Manager for the messaging business unit. Sloan School of Management.

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Managing a Remote Customer Service Team with Ticket Management

GreenRope

Managing a Remote Customer Service Team with Ticket Management. Simply put, a ticket management system is a solution to help organize your incoming requests and issues. When integrated with a CRM, your team has a centralized location, so they can better manage, organize, and streamline your customer service efforts.

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Hindsight 20/20 Series: 4. Your social business platform as a shopping mall

Biznology

After a while, you’ll have to figure out what is the real difference between your social business platform, and all the communications and collaboration products that preceded it, like your intranet web content management system, your corporate wiki, your SharePoint or Lotus Notes, email and telephones.

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How to Make Your Content Stand Out in a Crowded, Global Marketplace

Content Marketing Institute

Team kickoff to explain the workflow and tools we use. After all the new team members were trained, we held a kick-off meeting with the entire content marketing team where we introduced everyone and discussed the team’s planning, workflows, and tools. Whether articles need to be written informally or formally depends on the market.

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The Ultimate Guide to Hiring a PR Agency in 2020

Hubspot

Between blog writing, drafting ad copy, and setting up an email workflow, it's hard to make time for brand awareness and media management. Reputation management. Reputation management is one of the main services that public relations firms offer. Crisis management. Anywho, your company is on its way. Social media.

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Alterian Pushes Into Social Media Management with Techrigy Acquisition

Customer Experience Matrix

Summary: Alterian's purchase of Techrigy marks the first integration of serious social media management with marketing automation. Although other marketing automation vendors like Unica and SAS are generally more expansive, Alterian has been particularly aggressive about integrated customer management. Others are sure to follow.

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Information Overload: What It Is and 5 Tips to Beat It

EveryoneSocial

We live in a knowledge economy where information is currency, and there’s no shortage of information easily available to us today. It’s no surprise then that so many people suffer from information overload and that more than 65% of employees say it negatively impacts their work. What Is Information Overload? Take a look.

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