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2024’s Top 10 Go-To-Market Tools and Software Platforms to Maximize Efficiency Across the Funnel

SalesIntel

For example, competitive intelligence software provides detailed reports on competitor activities, market share, pricing strategies, and customer feedback, helping you make informed decisions about your own positioning and strategy. Email marketing software allows you to create and send targeted email campaigns to segmented audiences.

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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. Now think about what you’ll lose and have to deal with if those individuals leave your company. Without their knowledge and expertise, you put customer satisfaction at risk. How much of it is duplicative?

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Everything You Need to Know About AI in Customer Service

Salesforce Marketing Cloud

Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Case in point: AI-based conversational assistants can increase productivity by 14% for support agents. This is especially true when the AI pulls from CRM data and knowledge.

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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce Marketing Cloud

An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an efficient, personalized experience every time — no matter how your customers contact you. Your agents have all the data they need to deliver a personalized and efficient experience.

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Top 10 customer service software tools

Sprout Social

Boost your customer support team’s efficiency Like it or not, the average consumer’s expectations are high when it comes to service. Thankfully, there are tools to boost customer service efficiency via automation. Below are solutions that are either built into or integrated with some of the biggest CRMs.

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

6 reasons to join the Service Trailblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. Share knowledge The Service Trailblazer Community is all about learning. Here’s what they told us. 1.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Getting complaints about your business never feels great. So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? Successful complaint management is all about customer care. They can also severely impact your reputation. What is complaint management?