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Role of social media in knowledge management

Biznology

Social media, on the other hand, is there to tell you what you peers deem important, based on their own life experiences so far, and you are there to ascertain, judge or agree with what they have to say. A knowledge base needs to be updated, the information offered needs to be recent, relevant and verified.

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What social teams can learn from internal communications about effective COVID-19 messaging

Sprout Social

Faced with a global crisis, social marketers have had to rethink their entire strategies and even scrap whole campaigns that no longer feel relevant. Faced with a global crisis, social marketers have had to rethink their entire strategies and even scrap whole campaigns that no longer feel relevant. Staying motivated.

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Social business, the forest and the garden: Your intranet is not the Internet

Biznology

If page-rank search, blogs, wikis, social networks and microblogging work so well out there, they should just thrive in the workplace too, but we now know for a fact that they often don’t. You may no longer remember this, but back in 2006, wikis were all the rage. Williams was published. Not bad for a non-profit organization.

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Squirrels, long working hours, and social technologies

Biznology

Even when digitized and made digitally available to others, most enterprise search engines are very inefficient in finding content that is relevant, current and authoritative. Sometimes it’s hard to believe that the first PC I owned, 20 years ago, had a puny 40 MB hard drive. Is there any way out of this mess?

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I Took 7 Weeks Off Work After Hiring 3 New Teammates, Here’s Why It Worked Out

Buffer

Peer reviews Our original process for blog content was that everything was being run by me for editing. We had peer reviews instituted instead for all blog posts in my absence. Social posts are not all reviewed, but there are several options for peer reviews on social posts around the company when needed.

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6 Ways Marketing Content Can Support a Customer Service Team

Hubspot

An internal wiki or intranet for sharing resources with coworkers is the perfect space for a content library. "Hold on, let me just confirm the solution for you," the service rep responds as she scrambles to look up the answer to a customer's question. And that's okay; it's hard to always have all the answers at the ready.

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The Bamboo Project Blog

Buzz Marketing for Technology

The Power of Blogging ISNT Just in Reading Them. RANT ALERT! ) In a few weeks were going to be looking at blogs in the Work Literacy course. As we think about that module and the fact that for most people, their primary interaction with blogs is to read them, Im growing impatient with this idea from a learning perspective.

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