workflow-manager 
Salesforce Marketing Cloud
OCTOBER 19, 2023
Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues.
Salesforce Marketing Cloud
AUGUST 30, 2023
That’s why you need the best field service management software to make the customer experience as effective as your service. But what sets the best field service management software apart? With AI and automation, your mobile workers can become more efficient in the field, helping you save money.
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Salesforce Marketing Cloud
JANUARY 23, 2024
They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. Without their knowledge and expertise, you put customer satisfaction at risk. The good news is that to a great extent, you can – with strategic knowledge management. How much of it is duplicative?
Martech
JULY 19, 2023
Generating outlines, introductions, and conclusions for blogs, websites, landing pages, knowledge base articles, and marketing email. Getting suggestions on how to edit content to rewrite, expand, condense, or change the writing tone for blogs, websites, landing pages, knowledge base articles, and marketing email.
Sprout Social
JANUARY 11, 2024
Boost your customer support team’s efficiency Like it or not, the average consumer’s expectations are high when it comes to service. Thankfully, there are tools to boost customer service efficiency via automation. Freshdesk also uses generative AI and automated workflows to route requests to the right reps.
Salesforce Marketing Cloud
APRIL 18, 2024
What you’ll learn Personalized chatbots Inquiry triage Conversation mining Communication and knowledge creation 1. Personalized chatbots Communications companies have been using predictive AI technology for years to manage customer queues and wait times. How T-Mobile unlocks their customer solutions with AI, Data, and CRM.
Heinz Marketing
APRIL 30, 2023
By Karla Sanders , Engagement Manager at Heinz Marketing As a B2B marketing professional, you understand the importance of creating quality content to engage with your target audience. However, this task can be time-consuming and daunting, particularly if you’re managing multiple campaigns. Content assistant and ChatSpot.ai
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