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The Evolution of CRM in the Era of Big Data

Heinz Marketing

By Cameron Katoozi , Marketing Consultant at Heinz Marketing Introduction Customer Relationship Management (CRM) tools have evolved significantly since their inception. Initially, it was about managing customer interactions and data, a practice crucial for businesses to understand and serve their clients efficiently.

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Unleashing AI in martech: A guide to cross-functional collaboration

Martech

AI is rapidly transforming marketing, offering new opportunities for personalization, customer engagement and efficiency. Here are some key use cases: Customer segmentation : AI can analyze vast amounts of customer data to identify distinct segments based on behaviors, preferences and demographics.

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52 Marketing Terms Every Marketer Should Know

LeadsRX

Marketing and marketing technology (MarTech) have a lot of terms and acronyms, so here’s our list of the most common – and some not-so-common – terms, complete with definitions. Attribution refers to giving credit to a particular advertising campaign or collection of campaigns for conversions. Customer Journey Analytics.

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Intent Data: A Game-Changer for B2B Event Marketing

Only B2B

Companies that use intent data to target their event marketing efforts experience a 68% increase in event attendance rates compared to those who do not utilize intent data (Source: Bizzabo ). These statistics highlight the substantial impact of intent data on enhancing pre-event planning outcomes.

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7 Pivotal Steps to Crafting a First-Party Data Strategy

RebelMouse

A first-party data strategy gathers consumer information to develop a personalized experience that satisfies customer needs and preferences while boosting marketing efforts. Think of it like directly approaching your customers and asking them what they prefer to see when visiting your website.

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7 Pivotal Steps to Crafting a First-Party Data Strategy

RebelMouse

A first-party data strategy gathers consumer information to develop a personalized experience that satisfies customer needs and preferences while boosting marketing efforts. Think of it like directly approaching your customers and asking them what they prefer to see when visiting your website.

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Why you’re not getting credit for your marketing efforts — and how AI can help

Martech

Pricing customer service. Marketing may have a dashboard that provides statistics for each activity and they may have a view of activities associated with a particular program. However, the best marketers show all activities from a customer’s perspective and how these activities may be guiding or influencing decisions.