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The Ultimate B2B Marketing Glossary

Envy

Churn rate. When customers cancel subscriptions or stop buying from your company, they've churned. The Churn rate is the percentage of total customers who churn, and you'll track the churn rate to calculate overall CLTV and refine your marketing to retain these clients. Open Rate (OR).

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The Ultimate Email Checklist: 29 Things to Check Before You Send

Litmus

For example: Click-through rate (CTR). Unsubscribe rate. Bounce rate. Deliverability rate or inbox placement rate. Email list size or growth rate. Conversion rate (CVR). Email read rate/read time. Spam complaint rate. Churn rate. Subscriber lifetime value (LTV).

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6 Ways to Improve B2B Engagement Metrics and Close Deals

Oktopost

Churn rate: This measures the percentage of customers who stop doing business with a company over a given period. CTR (click-through rate): This measures the percentage of people who click on a link out of the total number of people who see it.

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3 Steps to Reduce Churn and Increase Revenue

Adobe Experience Cloud Blog

Author: Rick Siegfried Customer churn, or churn rate, refers to the pace at which customers leave your company in a given period. The ideal churn rate would obviously be 0% (i.e. Bringing your churn rate as close to 0% as possible requires constant measuring, analyzing, and restructuring.

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41 Execs Discuss Key B2B Marketing Metrics to Watch in 2018

SnapApp

Email Marketing Performance – The metrics used here to measure campaign effectiveness/ROI are the standards including Delivery Rate, Bounces, Unsubscribes, Unique Open Rate, Uniq. CTR, Unique CTOR, Forwards/Shares and links clicked on. User Engagement Metrics (time on page, bounce rate, organic CTR, etc.).

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Your Complete Guide to Measuring Email Marketing Success

Hubspot

According to the popular marketing resource MarketingSherpa, the natural churn rate of an email list can be 25% annually or higher, which is why you must continually work to add new contacts to your email database. Click-Through Rate (CTR). But CTR can vary widely by the type of message sent.

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20 Email Metrics & KPIs to Measure Success and Drive Action

Litmus

The open rate is how many of your delivered emails were “opened” and is great for gauging the effectiveness of subject lines, monitoring email deliverability, and measuring high-level subscriber engagement. Here’s how to calculate this: Open rate = (number of emails opened / number of emails delivered) x 100.