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The Ultimate B2B Marketing Glossary

Envy

Churn rate. When customers cancel subscriptions or stop buying from your company, they've churned. The Churn rate is the percentage of total customers who churn, and you'll track the churn rate to calculate overall CLTV and refine your marketing to retain these clients. Open Rate (OR).

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Driving growth through data: Optimizing the retention stage

Martech

Engagement data (email open rates, social media engagement, etc.) Here are a few measurement and reporting considerations: Customer retention rate and churn rate metrics. Identify patterns and trends in customer purchases to optimize product offerings and pricing strategies.

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The Ultimate Email Checklist: 29 Things to Check Before You Send

Litmus

Conversion rate (CVR). Email read rate/read time. Spam complaint rate. Churn rate. If you’ve determined your KPI to be open rate, you should consider the impacts of Mail Privacy Protection (MPP) inflating opens on Apple devices for those who’ve opted in. Revenue per email (RPE).

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Holistic Email Metrics Matrix: Are You Seeing the Whole Picture?

Litmus

Using the wrong metric to measure success, like unwisely using open rates to determine a winning subject line. Conversions and conversion rate. What about the open rate? Apple’s Mail Privacy Protection will make the open rate increasingly difficult to rely on. Opens and open rate.

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5 tips to up your online subscriber game

Liveintent

This could help increase your email open rates and engagement rates. Data from subscription membership platform Piano found churn rates for subscribers who signed up in March were down 17% over those who signed up in January or February of 2020. Create a subscribers-only online store collection.

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10 Marketing Automation Mistakes You Might Be Making (And How to Avoid Them)

BenchmarkONE

Avoid ridiculously low click and open rates by compiling your own mailing lists. Just as purchasing large, generic email databases leads to a high churn rate, blasting out huge volumes of generic material with little regard to your customer’s individual needs is a tactic that fails to reach the full potential of marketing automation.

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Struggling To Keep Subscribers? 6 Ways Your Data Can Stop Cancellations

Salesforce Marketing Cloud

streaming subscription churn rate is 38%, while Antenna estimates 19% of subscribers canceled three or more paid subscriptions in the past two years. Companies who use targeted and segmented push notifications (as opposed to broadcast notifications) see better open rates and conversion rates.