solutions Case Studies CRM Efficiency Knowledge Base 
Salesforce Marketing Cloud
JUNE 12, 2023
84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI. For agents working on several cases all at once, contact center AI can be a real timesaver.
Salesforce Marketing Cloud
JANUARY 17, 2024
6 reasons to join the Service Trailblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. That way, you can help us build and refine the solutions that your teams use every day.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClickZ
NOVEMBER 22, 2019
30-Second Summary: By 2020, a Walker study stated that customer experience will overtake price and product as the major differentiating factor. A Walker study stated that customer experience will overtake price and product as the major differentiating factor by the end of 2020. Case study. Integrations. Product USP.
Vidyard
JULY 27, 2022
1: Build a Video Knowledge Base 3.1.1 Common Use Cases for Video in Your Knowledge Base 3.1.2 How a Video Knowledge Base Boosts Your Video SEO 3.2 #2: 5: Optimize Support with CRM Integration and Video Analytics 3.5.1 Support CRM Integration 3.5.2 1: Build a Video Knowledge Base 3.1.1
The Effective Marketer
MARCH 22, 2012
There are over 20 presentations available, ranging from Social CRM and Lead Generation, to Case Studies and Sales Enablement. How do you get to be a “best practice” company and increase your efficiency? Stage 2: Solution. Exploring possible solutions. Commiting to a solution.
Hubspot
SEPTEMBER 13, 2023
If you’re launching a new product or feature, the sales team will try to project sales for three scenarios: the best-case scenario, the worst-case scenario, and the most likely scenario — which is usually the middle ground between the first two. Whatever the case, you’ll solve the problem quickly and get back on track.
Single Grain
DECEMBER 1, 2020
Another study , this one by RJMetrics, indicated that there’s a huge difference between B2B and B2C companies’ ACV. According to the study, B2C SaaS companies have an average ACV of $100, while for B2B, it is $1,079: Note: ACV is directly proportional to CAC. Write in-depth content and categorize it based on the type of query.
Expert insights. Personalized for you.
98 
Let's personalize your content