Positive Customer Experience Drives Revenue
OCTOBER 11, 2019
Customer Experience is the perception a customer has of your brand. But what is the real impact of customer experience on the bottom line? Customer Experience Drives Loyalty, Loyalty drives Revenue . A multi-industry study evaluating the impact of customer experience improvement over a three-year period for companies with $1 billion in annual revenue shows how customer experience generates specific loyalty behaviors such as how likely clients are to: .