BtoB and BtoC Are Artificial Labels. We Must Shift to PtoP!
ERDM
JUNE 5, 2018
This statement reflects powerful findings from BtoB and BtoC research conducted by our firm, ERDM , which indicate all-time highs in frustration with poor CX and personalization. Old BtoB and BtoC thinking must evolve to focus on engaging with people —not segments or cohorts. BtoB and BtoC are artificial labels that get in our way.
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