Key Insights: Mobile ads “the hotspot”, advertising growth projections, and customer experience dissected
ClickZ
AUGUST 8, 2020
Email and CRM were some of the most effective tools used for optimizing customer experience and meeting customer expectations. Hubspot surveyed 1125 service professionals across the US, UK, Canada, and Australia to understand the state of customer service , teams’ perspectives on customer service, and the tools they use.
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