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CRM Software Selection Guide?

TrustRadius Marketing

The hardest part of choosing a CRM is knowing what to look for and consider. What is a CRM? Customer relationship management ( CRM ) software solution provides small businesses and major enterprises with services to improve workflows. What are the Benefits of Using CRM Software?

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How to Use Big Data to Improve Customer Service

Biznology

The goal of any user-oriented organization is to build an omnichannel customer service strategy. With the right CRM solution, you know customers’ location, previous purchases, communication preferences, loyalty status, or support inquiries. A CRM system helps you close the customer service gap.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Complaint management is the process of handling customer complaints within an organization. A complaint management system will quickly identify, categorize and organize complaints to solve customer problems fast, so your team can focus on executing a winning customer experience strategy. What is complaint management?

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The Ultimate Guide to the B2B Marketing Automation Solutions

Valasys

The Ultimate Guide to the B2B Marketing Automation Solutions. Marketing automation solutions have become a must-have for modern B2B marketers particularly as the marketers are headed to explore new avenues alongside the dawn to the next normal. The marketers using B2B automation solutions tend to outperform those who don’t.

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

84% of IT leaders we surveyed in a recent study say generative AI will help their organization better serve customers, and every day I speak with service leaders who are excited about the potential for generative contact center AI. Service agents are often tasked with publishing knowledge articles after resolving a case.

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HubSpot Product Update Roundup - April 2023

SmartBug Media

April 2023 Create Multiple Knowledge Bases *available to Service Hub Enterprise users only. Learn More > HubSpot Update Details Service Hub Enterprise now allows businesses to create multiple Knowledge Bases, making their articles more specific to their customers' needs.

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Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

Good loyalty programs partner with other organizations to offer perks, discounts, and even cash back. Enterprise Knowledge Bases. If you have many product lines or offer software with diverse capabilities, you need to be very clear about the solutions you can provide. That’s where having a strong CRM tool comes in.