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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues.

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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce Marketing Cloud

An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an efficient, personalized experience every time — no matter how your customers contact you. Your agents have all the data they need to deliver a personalized and efficient experience.

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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Without their knowledge and expertise, you put customer satisfaction at risk. You also need time, money, and resources to recruit replacement talent. Ideally this knowledge is available in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service.

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2024’s Top 10 Go-To-Market Tools and Software Platforms to Maximize Efficiency Across the Funnel

SalesIntel

Project planning tools help organize tasks, set timelines, and allocate resources for the launch process, ensuring that all aspects of the launch are coordinated and on track. Juro: Juro is a modern solution for contract management, making it easy for you to create, agree, and manage contracts efficiently.

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

6 reasons to join the Service Trailblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. Looking for efficiency? What is the Service Trailblazer Community? Join the Service Trailblazer Community today!

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How to create a complaint management system to protect your brand reputation

Sprout Social

So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? In short, it’s a way to simplify your complaint management efforts to boost efficiency, provide clarity and reduce errors. This feature lets you efficiently respond to complaints, filter reviews and assign tasks to other users.

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Everything You Need to Know About AI in Customer Service

Salesforce Marketing Cloud

Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Case in point: AI-based conversational assistants can increase productivity by 14% for support agents. This is especially true when the AI pulls from CRM data and knowledge.