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Managing a Remote Customer Service Team with Ticket Management

GreenRope

One proven way to achieve this is by using a ticketing system which allows your customers to easily submit requests at any time. By setting up automatic responses and alerting the right people on your team, you can streamline these efforts and give your customers the high level of service they deserve.

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Identifying Advanced GSC Search Performance Patterns (and What to Do About Them)

Moz

Not only does it provide us with the closest understanding we can have of Googlebot’s behavior and perception of our domain properties (in terms of indexability, site usability, and more), but it also allows us to assess the search KPIs that we work so rigorously to improve. You can also use something out of the box.

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Book Review: Social Media Marketing

Webbiquity

Involvement: understand that everyone in your company has a stake in social media success and most of your employees are probably already members of at least one social network. Explain your goals and establish clear guidelines for any mention of the company on social media sites. Instead, they want to connect.

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Being Lightweight: Tools We Use | Common Craft - Explanations In Plain English

Buzz Marketing for Technology

Our first was focused on working with clients and this installment is all about tools we use. Technology often stands in the way of what I want to share on the web - and thats a shame. Our web site, our videos, our photos are all on. Plus, they can watch the video in Flash and choose to download it it too.

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6 Ways Marketing Content Can Support a Customer Service Team

Hubspot

Customers will eventually stump customer service (a department sometimes known as customer success, if it's more focused on proactive goal-setting than reactive troubleshooting) with a question they ask over the phone or in a live chat window. And that's okay; it's hard to always have all the answers at the ready.

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The complete knowledge sharing guide. | lucasmcdonnell.com

Buzz Marketing for Technology

1542 spam: time for a challenge question. This guide largely came about as I spoke to a few friends and colleagues about knowledge sharing — and generally heard “well, that all sounds great, but _.&# You can fill in that blank with some of the following reasons: *Â? Who can use this guide? April 2007.

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11 corporate communications tools to boost team performance

Sprout Social

That’s why dedicated business communications tools have become a staple of in-person, remote and hybrid teams alike. These tools can be put into two buckets based on their respective audiences — internal and external. Company Intranet or wiki tools. There is no one-size-fits-all approach to adopting comms tools.