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Top 7 Customer Experience (CX) Trends for 2020

Martech Advisor

Tapping into omnichannel and digital customer experience (CX) trends will be the key to success for business leaders, marketers and CX planners in 2020. In this article we explain why mobile-first, customer data centralization, VR, chatbots and more, will be the key driving trends of great customer experiences in 2020.

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How Customer Experience Management (CXM) will become Smarter in 2020

Valasys

Customer Experience Management is all set to become smarter in the year 2020. In an era of omnichannel marketing, marketers need to connect to customers at every touchpoint, analyze their multi-intent & accordingly, need to work out ways to deliver customer expectations. According to Gartner.

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Top 10 Marketing Automation Software Platforms for 2020

Martech Advisor

Let’s take a look at the ten best marketing automation platforms for 2020. In this article, we look at the top ten best marketing automation software platforms that marketers can consider to begin their automation journey in 2020. Top 10 Marketing Automation Software Platforms For 2020. billion by 2025. ActiveCampaigns.

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The Quest for Unified Marketing Measurement

B2B Marketing Directions

For example, in Demand Gen Report's 2020 Marketing Measurement and Attribution Benchmark Survey , 82% of the respondents said that measuring marketing performance is a growing priority for their company, and 54% said their ability to measure marketing performance and impact needs improvement or is poor/inadequate.

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Delivra Introduces New Partnership with Episerver

Delivra

Offering Enables Marketers to Leverage Customer Data Across Channels, Driving Engagement. Leverage multi-channel engagement data to deliver the personalized digital experience customers expect. Optimize multi-channel campaigns with tools built for enterprise, B2B and B2C. About Delivra.

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B2B Marketing 2021 Trends

The Lead Agency

What was once a more linear transaction has now turned into a complex buying process. Businesses have suffered throughout 2020, as they’ve had to significantly adjust their strategies to comply with new government regulations. Budget changes: Half way through 2020, digital ad spend was down 33% and traditional media spend down 39%.

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How to Build Customer Loyalty with Content Marketing

Valasys

The process of nurturing the leads & generating the expected sales revenue in such a situation becomes a challenge, forget alone delighting the customers post-purchase. Customer Experience Optimization (CXO) strategy has evolved as a key brand differentiator in the year 2020. billion by 2020. billion in 2015 to $4.0

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