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6 Required Competencies for Social Organizations | Conferences and.

Convince & Convert

If a consumer emails a company, we’ve trained them to expect a response in a day or so. You of course want to be responsive to your customers in social media, but disproportionately so? 6 things you need 2 incorporate into your social media plan. But, if they tweet your brand, they expect you to answer in seconds.

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Why You're the Key to Social Media Success

Convince & Convert

You have to work on a pilot program – maybe even in secret – to show social media’s impact on customer satisfaction. You have to train a select few of your salespeople to build business by demonstrating category expertise in social outposts. Do You Believe?

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Social Media Lawsuits Protect Yourself From Them | Guest Posts.

Convince & Convert

Having a privacy policy or a social media policy is not enough. You have to train employees too. Having a social media policy is considered an enforcement action by the FTC, which can be important if you are sued for misleading or unsubstantiated claims on a blog or by a blogger. All rights reserved.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

However, statistics show that such use of social media is still not widely utilized by most companies. August 12, 2010 (766) Twitter Stream © 2008-2010 Convince & Convert, LLC. All rights reserved. 4463 Forest Hill Drive -- Bloomington, Indiana 47401 (602) 616-1895 jason@convinceandconvert.com

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

[link] BTCustomerstreet [link] – What BP Can Learn from Umpire Jim Joyce #BTCustomerstreet sue_anne While BP has admitted responsibility for the oil spill, corporations like this are well trained to not issue the apology for fear that it will be held against them in the future. It's unfortunate. It's unfortunate.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

billion), and the founding of the Zappos Insights program (where companies can receive training on Zappos’ customer and culture-centric methods). The third section of the book covers Zappos’ sale to Amazon.com (for $1.2 August 12, 2010 (766) Twitter Stream © 2008-2010 Convince & Convert, LLC. All rights reserved.

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Does Your Blog Have a Long Tail | Blogging and Content Creation.

Convince & Convert

link] [link] Jamie Favreau Thanks for the lesson. I am sure a lot of people would like to know how to do this. August 12, 2010 (766) Twitter Stream © 2008-2010 Convince & Convert, LLC. All rights reserved. 4463 Forest Hill Drive -- Bloomington, Indiana 47401 (602) 616-1895 jason@convinceandconvert.com