CRM Efficiency Knowledge Base Training 
Salesforce Marketing Cloud
OCTOBER 19, 2023
Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues.
Salesforce Marketing Cloud
JANUARY 23, 2024
Ideally this knowledge is available in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. You likely have FAQs and knowledge base articles to guide your contact center agents and field service technicians, but how often is that information updated?
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Salesforce Marketing Cloud
AUGUST 30, 2023
With AI and automation, your mobile workers can become more efficient in the field, helping you save money. With AI, customer data, and your CRM unified in a mobile platform , your mobile workers have everything they need in one spot. They won’t waste hours searching for information or performing repetitive data entry.
Sprout Social
JANUARY 10, 2024
So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? In short, it’s a way to simplify your complaint management efforts to boost efficiency, provide clarity and reduce errors. This feature lets you efficiently respond to complaints, filter reviews and assign tasks to other users.
Salesforce Marketing Cloud
JANUARY 17, 2024
6 reasons to join the Service Trailblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. Looking for efficiency? What is the Service Trailblazer Community? Join the Service Trailblazer Community today!
Salesforce Marketing Cloud
NOVEMBER 3, 2023
LLMs are trained on massive datasets, which gives them a deep understanding of a broad context of information. Train your own LLM Thinking of adding generative AI to your business? You don’t need to train your own. Do not expect the LLM to be your source of truth because it’s not your knowledge base.”
Salesforce Marketing Cloud
APRIL 25, 2024
It takes well-trained agents with the right customer service skills. And it takes supportive, smart technology — specifically an omnichannel CRM , plus connected data , artificial intelligence (AI) and automation. That’s a pain point, because you need well-trained agents to deliver outstanding service.
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