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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues.

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How You Can Manage Field Service More Efficiently With AI

Salesforce Marketing Cloud

It all comes down to which solution can deliver a quick return on investment (ROI) — and that’s where AI comes in. With AI and automation, your mobile workers can become more efficient in the field, helping you save money. They can even generate a detailed work summary so they can move on to the next job in less time.

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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They can turn sour customer interactions into positive ones, and are a great mentor for junior staff. They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. Get the free report What is knowledge management? Which topics are simply not documented at all?

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Top 10 customer service software tools

Sprout Social

It all depends on your company’s priorities and the scope of the service you offer. Putting tedious tasks on autopilot means giving each customer more individual attention. Boost your customer support team’s efficiency Like it or not, the average consumer’s expectations are high when it comes to service.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. So, how do you manage complaints in a way that resolves your customers’ issues efficiently and effectively? Successful complaint management is all about customer care. Complaints happen.

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

Modernize your contact center The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Modernize your contact center The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. What’s in the way?

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

6 reasons to join the Service Trailblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. Share knowledge The Service Trailblazer Community is all about learning. Is this community for me, too?”