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The Importance of Enterprise Terminology Management

Acrolinx

In the blog post “ Improve Communication with Strategic Terminology Management ,” we began with an introduction to terminology from a linguistics point of view. Now, it’s time to discover the value of people-powered terminology management, and how it complements your enterprise content strategy. Let’s find out! It’s critical.

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Composable CDP is Dead

Customer Experience Matrix

It isn’t composability or CDP, or the vendors who have adopted the “composable CDP” label. What’s dead is “composable CDP” as a distinct category of software. But the term did have a broad meaning along the lines of “software components that provide functions needed in a CDP.” The composable CDP vendors saw this day coming.

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Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

Large enterprises have more resources than smaller companies but need to engage their audience on a larger scale. We’ll explore the features and strategies your enterprise should consider for customer engagement. We’ll also review some of the most popular customer engagement tools for enterprises. Promoting Customer Loyalty.

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Customer experience management in the age of agentic AI

Martech

.” Those words came from Cisco, the enterprise digital communications and technology company; specifically from Anurag Dhingra, SVP and GM of Cisco Collaboration. On the one hand, the aim of automating the customer experience (including automating the work of service reps) seemed very ambitious. Something was in the air.

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MarTech in 2024: Who will be the enterprise and vendor winners and losers?

Martech

AI is going to completely transform marketing. It is the enabling technology that will give us the ability to manage, analyze, and act upon the customer data we’ve collected to truly personalize and enhance the customer experience and journey. These are the very basics of technology management; it’s mind boggling.

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What marketing can teach the enterprise about AI

Martech

Generative AI has opened the door for chief marketing officers (CMOs) to elevate their role in executive leadership. Marketing is at the forefront of businesses’ genAI adoption. For example, using AI in guided selling with the explicit intent to reduce returns can yield direct revenue gains that organizations can test and measure.

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Vendor Software Selection Criteria 2022

TrustRadius Marketing

One of the biggest professional commitments is the marriage between a vendor and a buyer. The software your team needs comes with a vendor relationship you’re going to foster, and like in real marriage you need to choose the right one. What is the Vendor Selection Process? Our Tips For Vendor Selection Criteria.