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What Does Marketing Management Software Do & When Do You Need It?

Marketing Insider Group

You need to efficiently market your business , and factors like strategy and data-driven decision-making are largely responsible for your marketing success. These areas are where marketing management software can help. What Is Marketing Management Software? But what exactly does it do?

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AI Sales Assistants: The Next Great Sales Software Tools

Zoominfo

But today’s top AI sales assistants don’t just help sales teams work faster — with the right data, AI helps sellers make smarter decisions. With just about every sales software tool now offering AI-assisted features, it’s hard to tell which ones are real, and which are window dressing. What is AI Sales Assistant Software?

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Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)

Salesforce Marketing Cloud

Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution.

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Lead Capture Software: Top Tools for Converting Sales Prospects

Zoominfo

Sales team success often hinges on the quantity and quality of leads routed from marketing campaigns and organic channels. This is where lead capture software comes into play, offering a powerful solution for businesses looking to streamline their lead generation processes, boost their sales pipeline , and track key sales metrics.

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Customer experience management in the age of agentic AI

Martech

.” Those words came from Cisco, the enterprise digital communications and technology company; specifically from Anurag Dhingra, SVP and GM of Cisco Collaboration. On the one hand, the aim of automating the customer experience (including automating the work of service reps) seemed very ambitious. Something was in the air.

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The Importance of Enterprise Terminology Management

Acrolinx

In the blog post “ Improve Communication with Strategic Terminology Management ,” we began with an introduction to terminology from a linguistics point of view. Now, it’s time to discover the value of people-powered terminology management, and how it complements your enterprise content strategy. Let’s find out! It’s critical.

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3 considerations before leaving your martech vendor

Martech

Have you sensed that your martech solution or vendor is losing interest? Marketers understand that not all of their relationships are perfect. Have you outgrown your current solution? However, your vendor could begin tailoring their solutions to a smaller market.