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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

Contact center automation can help you deliver personalized, efficient, and complete service — all while reducing costs for your business. When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues.

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2024’s Top 10 Go-To-Market Tools and Software Platforms to Maximize Efficiency Across the Funnel

SalesIntel

Launching new products and exploring new markets is like embarking on an exhilarating adventure. But like any journey, success depends on having the right tools. Software with go-to-market (GTM) strategy tools offers powerful benefits such as automation, machine learning, and meticulous keyword research.

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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce Marketing Cloud

They want a connected experience across all customer service channels, from live chat to voice. An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an efficient, personalized experience every time — no matter how your customers contact you.

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How You Can Manage Field Service More Efficiently With AI

Salesforce Marketing Cloud

It all comes down to which solution can deliver a quick return on investment (ROI) — and that’s where AI comes in. With AI and automation, your mobile workers can become more efficient in the field, helping you save money. They can even generate a detailed work summary so they can move on to the next job in less time.

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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

They can turn sour customer interactions into positive ones, and are a great mentor for junior staff. They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. Get the free report What is knowledge management? Which topics are simply not documented at all?

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

Modernize your contact center The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Modernize your contact center The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. What’s in the way?

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

6 reasons to join the Service Trailblazer Community Get actionable customer service insights High-performing service organizations are using data and AI to improve efficiency without sacrificing the customer experience. Share knowledge The Service Trailblazer Community is all about learning. Is this community for me, too?”