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“Better Customer Journey Analytics are Critical,” says Red Cross Loyalty Lead

ERDM

We use focus groups and surveys and learn what the customer/donor says, but not necessarily what they do. Social media, email, telemarketing and other channels are simply means of communication. Why is this so important?

Loyalty 67
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Integrating Social Media and Search

Marketing Insider Group

Kent calls social media “essentially the world’s largest focus group.&# In the past I spoke about The 4 Most Common Mistakes in B2B Content Marketing and described the importance of understanding and analyzing keywords.

Insiders

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How Natural Language Processing (NLP) is helping call centers get smart

ClickZ

Companies used to rely on focus groups and post-call surveys to assess the effectiveness of their customer service. It’s what allows businesses to recognize if they are doing things right. And if they aren’t, it’s how they determine where they need the most improvement. .

Process 142
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Ten tips for customer reactivation

Biznology

Consider such segmentation variables as: Original acquisition source media, like email, SEM, direct mail, display advertising, event, or telemarketing. Consider some research, like using an outbound telephone call or a focus group, to gain additional insights into the reasons for the inactivity. Channel usage.

Tips 196
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51 Ridiculous Keywords Google Won't Let Me Track Anymore

Hubspot

34) "fashion focus group questions". 35) "how to call back telemarketers". I''ve been in some presentations that felt like they lasted 90 hours. 33) "trick to calculate if 1700 per month payment what is the payment of one day". Divide by number of the days in that month (figured I''d be helpful once today).

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What is B2B Marketing? And how to do it successfully

Marketing Graham

Some of the questions can be answered by analysing existing customer data and some will require new research, surveys or focus groups with prospects. I was going to call this section ‘telemarketing’, but if I did that you may have skipped over it. What industry events do they attend? Voice marketing.

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Delivering episode 34: Shazad Beharry on going email first in an omnichannel world

Litmus

So I would load the dialer, do analytics, make sure all the agents had what they needed in terms of business operations and as we all know from the past, the laws around telemarketing got pretty strict so I saw the need for a different channel in marketing. Jason Rodriguez: That’s awesome.