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9 Chatbot builders to enhance your customer support

Sprout Social

Chatbots are strategic assets that enhance your customer care and marketing strategies. Integrating chatbots can transform your customer relations by automating responses to common queries and collecting feedback, freeing your team to focus on more complex issues. But where do you start with building a chatbot?

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10 Top HR Software for Businesses of All Sizes

Valasys

The adoption of HR technology allows organizations to reduce manual work associated with workforce management, making processes smoother and the workforce more efficient. Benefits of HR Software Augmented Efficiency: By automating prime HR activities like hiring, onboarding, payroll processing, time and attendance tracking, etc.,

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AI-Powered Personalization in Marketing: Enhancing Customer Experiences

Navigate the Channel

In the zip-paced world of marketing, one of the most transformative advancements of late has been the integration of artificial intelligence (AI) to enhance personalization strategies. At its core, AI-powered personalization aims to create a one-to-one marketing experience, making customers feel understood and valued.

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Nine brands innovating customer-centric retailing today

ClickZ

30-sec summary: Most customer-centric retailers today are still defined by their likeability, friendliness, and individualized engagement with their customers across different channels. Being customer-centric is not only about having a “think digital-first” mindset. What defines the success of customer-centric companies?

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Fundamentals of Product Experimentation for Beginners

Convert

Tech giants like Booking.com, Netflix, Meta, Google, Microsoft, and Amazon have been testing hypotheses to enhance their products and services for decades. Embracing the scientific process is essential for adapting to market shifts and changing user preferences in a calculated manner—as opposed to haphazardly. Let’s get started!

Product 52
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Top 15 sentiment analysis tools to consider in 2024

Sprout Social

Just like non-verbal cues in face-to-face communication, there’s human emotion weaved into the language your customers are using online. Decoding those emotions and understanding how customers truly feel about your brand is what sentiment analysis is all about. But tracking sentiment is no piece of cake.

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The comprehensive list of e-commerce features for B2B success

Sana Commerce

When you deploy the right strategy in B2B e-commerce, you stand to benefit by capturing demand more efficiently, improving customer satisfaction, and reducing your cost-to-serve while driving revenue. Sana Commerce Cloud (SCC) is a SaaS solution that integrates directly with your ERP.