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How To Win the Streaming Wars? It’s Now About Subscriber Management

Salesforce Marketing Cloud

When the final season of Game of Thrones premiered in 2019, the longtime cable behemoth saw a surge in new subscribers for its HBO Max service. Streaming services can also build communities — and in many ways, recreate a phenomenon lost in the age of on-demand bingeing. Take, for example, HBO. Bundles aren’t a new concept.

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Leading Brands into Holistic CX: A conversation with Alfred Binford and Mark Smith of CSG

The Customer

and it turns out that announcement was this purchase – which I’m sure is strategic on all kinds of levels and I wanted to talk about that a little bit – specifically about the market factors that you both see behind this acquisition and what this new dynamic can produce out there. See the transcript of our conversation below.

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7 Marketing Experts Share What They’re Focusing on in 2020

Hubspot

A study by Harris Group found that 72% of millennials (ages 18-34) now prefer to spend money on experiences over products. As more consumers cut the cord to cable, it is becoming harder to reach audiences with traditional brand-building ad campaigns. "We New and Evolving Email Strategies. She says, "Google.

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How Marketers Should Think About Customer Marketing in the Engagement Economy

Adobe Experience Cloud Blog

This starts with acquisition—the kind of outreach that you and a majority of marketers are probably already comfortable with—but from there encompasses adoption, cross-sell, and advocacy. It is an integral part of the customer journey and like acquisition, it requires dedicated resources—people and budget. It’s a complete misnomer.

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Learning from Comcast/NBC and Keith Olbermann

Biznology

Many of the breathless rumors have tied the departure to the recent approval of Comcast's acquisition of NBC. But NBC is continuing to endure unwelcome publicity—even directed against Comcast, which I suspect would not want such publicity given its cable television business that regularly must deal with government regulation.

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From Print to Podcasts—What Marketers Can Learn From New York Times’ The Daily

Content Standard

The strategy is working: According to Ad Age , the podcast claims five million unique listeners every month, and has since expanded to radio on 30 stations across the country. The cable channel FX recently announced that it would be creating a documentary series called The Weekly inspired by the success of the podcast.

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Amazon Buys Whole Foods: It's Not About Groceries

Customer Experience Matrix

Most of the comments I’ve seen about Amazon ’s acquisition of Whole Foods have described it as Amazon (a) expanding into a new industry (b) continuing to disrupt conventional retail and (c) moving more commerce from offline to online channels. Marketing to Networks. Alternate Routes.

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