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Sterling Commerce Focuses Retailers on Total Customer Experience

Customer Experience Matrix

They only want to deal with one entity—the retailer of choice.the customers expects [sic] the retailer to make the whole experience seamless.” Some of this already happens: when I recently bought a High Definition TV, the salesperson ordered an upgrade to my cable service right from her sales terminal.

SIC 120
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Best Twitter Tips, Tools and Tactics of 2009, Part 1

Webbiquity

Favorite snip: “ Frank Eliason, director of digital care at Comcast…drew hearty laughter when he described the cable giant as being known for its customer service. Dell Says It Has Earned $3 Million From Twitter by The New York Times. Among the tips: be human, authentic, even a bit immature.

Twitter 100
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The Gig Economy Is Undeniably Growing… But Where’s It All Headed?

ClearVoice

The untold, post-litigation stories, however, were surprisingly grim: Workers’ economic lives were no more secure — and in some cases more precarious — then [sic] before the lawsuits.” ” Dubal sums up her assessment in the last paragraph of the paper. ” Are contracts the answer?

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Best of 2009 (So Far): Twitter Tips and Tactics, Part 2

WebMarketCentral

Favorite snip: " Frank Eliason, director of digital care at Comcast.drew hearty laughter when he described the cable giant as being known for its customer service. 'I million ), but Claire Cain Miller does an excellent job of outlining how Dell has generated, and continues to generate, significant sales through Twitter.

Twitter 20
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A B2B marketing guide (and how to be successful)

Choozle

AcquireWeb provides data for a wide range of markets, including B2C, B2B, automotive, retail, finance & banking, government, armed services, political, travel & hospitality, non-profit, wireless/cable/satellite, and technology.