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Using Survey Panels to Improve Your Product: MTurk vs. Centiment vs. AYTM

ClearVoice

Crowdsourcing is an excellent way to connect with a global network of potential survey respondents that will be able to provide an honest, unbiased opinion of a product idea or feature. However, MTurk does offer a help center, FAQs, and other resources to help users get started. Centiment pros: Feature richness.

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An Interview with the Customer Service Expert, Shep Hyken

GreenRope

Alessandra: What, in your opinion, constitutes excellent customer service? He advocates for an omnichannel approach to customer service, utilizing platforms like Twitter, WhatsApp, and Facebook, as well as less intrusive tactics like FAQs, review sites, etc. Hire/train people to deliver that vision. Question 1. Communicate.

Service 40
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An Interview with the Customer Service Expert, Shep Hyken

GreenRope

Alessandra: What, in your opinion, constitutes excellent customer service? He advocates for an omnichannel approach to customer service, utilizing platforms like Twitter, WhatsApp, and Facebook, as well as less intrusive tactics like FAQs, review sites, etc. Hire/train people to deliver that vision. Question 1. Communicate.

Service 40
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An Interview with the Customer Service Expert, Shep Hyken

GreenRope

Alessandra: What, in your opinion, constitutes excellent customer service? He advocates for an omnichannel approach to customer service, utilizing platforms like Twitter, WhatsApp, and Facebook, as well as less intrusive tactics like FAQs, review sites, etc. Hire/train people to deliver that vision. Question 1. Communicate.

Service 40
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An Interview with the Customer Service Expert, Shep Hyken

GreenRope

Alessandra: What, in your opinion, constitutes excellent customer service? He advocates for an omnichannel approach to customer service, utilizing platforms like Twitter, WhatsApp, and Facebook, as well as less intrusive tactics like FAQs, review sites, etc. Hire/train people to deliver that vision. Question 1. Communicate.

Service 40
article thumbnail

An Interview with the Customer Service Expert, Shep Hyken

GreenRope

Alessandra: What, in your opinion, constitutes excellent customer service? He advocates for an omnichannel approach to customer service, utilizing platforms like Twitter, WhatsApp, and Facebook, as well as less intrusive tactics like FAQs, review sites, etc. Hire/train people to deliver that vision. Question 1. Communicate.

Service 40
article thumbnail

An Interview with the Customer Service Expert, Shep Hyken

GreenRope

Alessandra: What, in your opinion, constitutes excellent customer service? He advocates for an omnichannel approach to customer service, utilizing platforms like Twitter, WhatsApp, and Facebook, as well as less intrusive tactics like FAQs, review sites, etc. Hire/train people to deliver that vision. Question 1. Communicate.

Service 40