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Five Ways to Reduce Your Customer Churn Rate

Webbiquity

Given that it can cost five times more to attract a new customer than to retain an existing one , almost every business can improve profitability by keeping its customer churn rate (the percentage of people who stop doing business with you, for one reason or another) low. Ask your customers for feedback (and act on it).

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7 eCommerce Business Challenges in 2023 and How to Solve Them

Optinmonster

Too much competition leads to comparison shopping and an increase in shopping cart abandonment. The reality is that most eCommerce websites suffer from the inevitable customer churn. A study by Omniconvert found that the average churn rate in eCommerce ranges from 62–82%.

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SaaS Marketing Plan: How to Create Your Own

accelerate agency

You can produce new content that highlights this feature, or a comparison article where you come out on top. Or you might set up a loyalty program with rewards for long-standing customers or those who refer you to their friends. Pay attention to activation rates, too.

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SaaS Marketing Plan: How to Create Your Own

accelerate agency

You can produce new content that highlights this feature, or a comparison article where you come out on top. Or you might set up a loyalty program with rewards for long-standing customers or those who refer you to their friends. Pay attention to activation rates, too.

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SaaS Marketing Plan: How to Create Your Own

accelerate agency

You can produce new content that highlights this feature, or a comparison article where you come out on top. Or you might set up a loyalty program with rewards for long-standing customers or those who refer you to their friends. Pay attention to activation rates, too.

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What is customer experience and why does it matter?

Martech

Poor customer experience, on the other hand, may cause serious damage to your brand’s reputation and negatively impact brand loyalty. NPS is a customer loyalty score derived from asking customers, “On a scale from 0 to 10, how likely are you to recommend this product/company to a friend or colleague?”

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E-Commerce Benchmarks

SmartBug Media

Comparison with other organizations and their numbers can cause an organization to lose sight of its efforts and goals—and even make mistakes in attempting to replicate results. Retention Rate Retention rate is the percentage of customers who continue to buy from the website in a given time frame after their first purchase.