article thumbnail

Content marketing: What it is and why marketers should care

Martech

That means scaling content so it’s always fresh, relevant and personalized across the many touchpoints consumers use when interacting with businesses. The consumer buying cycle is an increasingly self-serve process scattered across multiple touchpoints. How important is personalization in content marketing?

article thumbnail

The Inside and Outside of B2B Buyer-Driven Experiences

Marketing Interactions

The number of touchpoints has increased (up to 27 per person, per Gartner) and only 3% want to speak to your sales reps for education. Because buying is a 2 nd job, they also jump in and out of buying activities making it tougher to pin down just where they are in their buying process—or even if they are actively in-market buyers.

B2B 75
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Customer Experience Management (CXM) will become Smarter in 2020

Valasys

In an era of omnichannel marketing, marketers need to connect to customers at every touchpoint, analyze their multi-intent & accordingly, need to work out ways to deliver customer expectations. According to Gartner , over 80% of the organizations expect to compete mainly based on CX this year. According to Gartner.

article thumbnail

How to Meet the Modern B2B Customer Experience (CX) with Content

Launch Marketing

Recent Gartner research discovered that over 80% of organizations currently expect to compete primarily on customer experience (CX). Below are three high-level developments in customers’ expectations that will shed light on where their priorities lie and how you can better meet their needs: Renewed emphasis on digital touchpoints.

B2B 48
article thumbnail

How to Build Customer Loyalty with Content Marketing

Valasys

The trick lies in focusing on every part of the buyers’ journeys & accordingly designing pieces of content tailored to each of the individual buying cycles of the prospects. According to Gartner, “Stories have the power to engage prospects with an emotional hook that endears them to a brand.”.

Loyalty 72
article thumbnail

The Value of Account-based Marketing for B2B Demand Generation

QuanticMind

For instance, different stakeholders will occupy the main touchpoints at different phases in the customer journey. According to a recent Gartner survey, 75% of B2B customers agree that their purchase involved people from a wide variety of roles, teams, and locations. . ABM considers audience perspective at each of these stages.

article thumbnail

ABM ROI Numbers for the CRO

Terminus

After interviewing a sample of businesses who have implemented ABM, Gartner reported that interviewees saw up to a 28% increase in deal velocity. Then both teams can view the entire revenue journey and see how every sales and marketing touchpoint impacted the new booking. million and an ROI of 313%.