How Customer Experience Management (CXM) will become Smarter in 2020
Valasys
FEBRUARY 10, 2020
In an era of omnichannel marketing, marketers need to connect to customers at every touchpoint, analyze their multi-intent & accordingly, need to work out ways to deliver customer expectations. According to Gartner , over 80% of the organizations expect to compete mainly based on CX this year. According to Gartner.
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