CDP Overview: How We Got Here, Where We're Going, and What Could Get in the Way
Customer Experience Matrix
APRIL 26, 2024
The earliest CDPs actually bundled the database building capability with an application. But there was initial skepticism about whether it was a legitimately separate category or just another name for existing technologies such as CRM, data warehouses or DMPs. The concept itself was easy to grasp (“all customer data in one place”).
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