What Are The Different Types of Contact Center? (And Which One Is Right For You?)
TrustRadius Marketing
MARCH 23, 2020
Not all contact center technology is equipped for the full range of call center activities. Conversely, software that has an exhaustive list of features may be overkill for smaller operations. In this type of center, reps wait for calls to come to them, instead of actively making outgoing calls to customers or potential customers.
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