Less Than 1% Churn? It’s Possible—Just Listen to Your Customers
Adobe Experience Cloud Blog
JUNE 19, 2017
Now the world’s leading metric for measuring customer loyalty and happiness, NPS is also shown to be highly predictive of future growth. It starts with one question: “On a scale of 1 to 10, how likely would you be to recommend our company to a friend or colleague?”. Don’t let your sales and marketing teams’ efforts go to waste!
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