support-ticketing-system 
Spiralytics
APRIL 25, 2024
This is where you’d want to extend CRM use rather than keep it to store customer data. Surely, you’d use CRM basics to manage leads and track sales. But there’s much more you can do with CRM to drive customer retention. We have some tactics to share that help harness your CRM into a powerful customer retention engine.
Sprout Social
JANUARY 10, 2024
In this article, we’ll provide a breakdown of a complaint management system and offer tips to improve your reputation managemen t processes. Complaint management is the process of handling customer complaints within an organization. What is the importance of a complaint management system? What is complaint management?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TrustRadius Marketing
OCTOBER 23, 2022
The hardest part of choosing a CRM is knowing what to look for and consider. It’s surprisingly easy to go through the whole selection process and buy the wrong software (many reviewers have said as much). Below, we explore all the main factors to consider in the decision-making process. What is a CRM?
TrustRadius Marketing
OCTOBER 27, 2022
Customer Support for Enterprises. Customer support is important for any business, but the stakes are even higher for an enterprise. If used well, they’ll help your support team keep track of many accounts at the same time. . Enterprise Knowledge Bases.
TrustRadius Marketing
JANUARY 24, 2023
Customer Engagement Software can help you improve your customer interactions and support performance. 10 Knowledge base Email and social ticketing Ticketing trends Collaborative workflows Data centralization Freshchat 8.7/10 The Community plan offers a few free features that can help you with customer support.
Martech
JULY 20, 2023
Satisfi Labs added the Context LLM Response System to its conversational AI platform. Brevo’s Brevo AI Assistant is a generative AI tool for the company’s CRM platform. In Qualtrics FrontlineXM it enables support agents to resolve customer issues faster and with more empathy. Business email address Subscribe Processing.
SpotMe Blog
JULY 21, 2023
With the right event registration solution, you can streamline your entire registration process, drive signups with personalized experiences, and collect valuable first-party attendee data. It also gives you a simple system to keep track of registrants, gather valuable first-party attendee insights and handle logistics.
Expert insights. Personalized for you.
62 
Let's personalize your content