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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce Marketing Cloud

An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. Your agents have immediate access to the same centralized view of the customer they’re going to help — no matter how they contact you — in your customer relationship management system (CRM).

Contacts 105
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CRM Software Selection Guide?

TrustRadius Marketing

The hardest part of choosing a CRM is knowing what to look for and consider. It’s surprisingly easy to go through the whole selection process and buy the wrong software (many reviewers have said as much). What is a CRM? What are the Benefits of Using CRM Software?

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The 50 Best Startup Tools For 2021

Marketing Insider Group

It’s not easy, but we put a list together to make it a little more manageable. We’ve organized the tools into ten main categories: marketing, sales, data, customer support, project management, productivity, back-office, social, employees, and learning. Startup Tools for Project Management. Help Scout.

Startups 362
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The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

SendX is an intuitive, Feature-Rich, Affordable email marketing software that help's businesses run email marketing campaigns at scale. SendX is an Email marketing software that help's businesses run email marketing campaigns at scale. Black Friday & Cyber Monday are over. But, SendX is still offering a deal.

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Customer Engagement Software and Strategies for Enterprises

TrustRadius Marketing

The tools we cover are: Adobe Experience Manager Braze Iterable Salesforce Salesforce Experience Cloud Salesforce Service Cloud SAP Service Cloud. In our post on Customer Engagement Software for Small Businesses , we went over the main benefits you can expect from these platforms. Enterprise Knowledge Bases.

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From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

See how it’s done Make the business case for upselling and cross-selling I’ve spent 15 years of my career in sales and sales leadership roles for software and hardware companies. Let’s look at how field service management with AI, training, and incentives can set your team up for success.

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The Definitive List of Cyber Monday SaaS Deals

SendX

Valid for Cyber Monday Omnify - Omnify is an all-in-one Platform to schedule, manage and sell your services. Valid for Cyber Monday SocialPilot - SocialPilot is a social media management tool trusted by over 4,000 agencies and marketing teams. Valid for Cyber Monday Live Agent - Live Agent is a Help Desk & Live Chat SaaS software.