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TechSee releases ‘first’ computer vision platform for contact centers

ClickZ

In a typical use case, the contact center’s interactive voice response (IVR) system sends a SMS link to the customer’s smartphone, while the customer is speaking with a live agent or while waiting for one. If the user communicates through a landline phone or a computer, the agent can also send a SMS link to the user’s smartphone.

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14 Top Marketers Share Marketing Predictions and Trends for 2020–2025

Martech Advisor

The combination of the ubiquity of SMS and the app-like functionality of RCS and Apple Business Chat is about to help marketers connect with audiences in new ways. The Industry Will Adopt Multimedia Messaging Services (MMS) in SMS Marketing. MMS will skyrocket using images and video, garnering higher engagement than SMS.

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6 Ways to Stay Ahead of What the World Thinks

Convince & Convert

If you wanted to see what was happening in the world, you turned on the radio (AM or FM) or the television (basic cable). It was a simpler life, from a content consumption and communication point of view. You read the newspaper or a magazine. Then came the web. And instant messages–text messages, smart phones, social media. Television.

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7 Marketing Experts Share What They’re Focusing on in 2020

Hubspot

As more consumers cut the cord to cable, it is becoming harder to reach audiences with traditional brand-building ad campaigns. This is especially true for younger audiences — many of whom are not just cord-cutters but cord-nevers. "AI

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Digital is changing mankind, make sure you don’t get left behind

LeadSquared

SMS is Dead, WhatsApp killed it. Cable TV is old news, on-demand entertainment is the need of the hour. While there are developments in almost every field , digitally we are surging ahead at top speed. Now I like presenting thoughts in a point wise manner and will try to do the same right now.

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Top Dialpad Alternatives and Competitors for 2021

Single Grain

UCaaS stands for Unified Communications as a Service and is a cloud-based system that offers a variety of communication methods in one platform, such as business phone, video conferencing, email, SMS, team chat, etc. VoIP, audio and video conferencing, and SMS are among its many capabilities. Dialpad is one such business phone system.

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Top 5 Zoho Integration Tools To NURTURE Your Sales

Outgrow

Twilio Flex helps you build a full-fledged contact center with chat, SMS, and WhatsApp without any third-party intervention. This audio cable manufacturer associated with ActiveCampaign to revive their abandoned carts. Reaching out to customers and prospects timely lays the foundation for long-term sales.