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How Customer Service can Devastate Your Social Media Plans

Convince & Convert

Peter points out that a PR stunt for the sake of a PR stunt is pointless. “You have to be transparent. In this case, though, they took a fun idea and found ways to include the audience in the stunt, and he tracks it as a win for Arby’s. The Big Two: Peter Shankman What’s your one tip for becoming a social pro?

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Sorry Works Contrast that with the guts and class (and good crisis management sense, despite having zero PR counsel) shown by umpire Jim Joyce in the immediate aftermath of his blown call, robbing Armando Galarraga of a rare perfect game. A coven of PR practitioners. That’s how much we are wired to forgive. Billions of dollars.

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Co-op SEO and the Future of Websites | Guest Posts | Social Media.

Convince & Convert

He’s a former journalist turned PR guy and straight shooter at New Media Cowboy. Way back in the early days of PitchEngine (like 2009), people thought we were crazy to offer our social media news release service for free. Transparency is a brand currency on the social web. Everyone in PR should read this.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Build Your Defense Shield Especially in times of crisis, it’s a company’s obligation to be as open and transparent as possible, as well as to communicate most expeditiously to those consumers impacted. By transparent, I mean keep it real and no lip service. The most efficient way to do this today is online.

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The Dirty Dozen Top 12 Social Media Mistakes to Avoid

Webbiquity

Avoid these dirty dozen of the most common social media marketing mistakes and you’ll be well on your way making social media not just an effective vehicle for marketing and PR, but a productive tool across your organization. Social media is about having a conversati0n with your prospects, not broadcasting to them.

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Please Help Me Support Make-A-Wish Foundation | Convince & Convert.

Convince & Convert

We’re working closely with Make-A-Wish Foundation national office (who has to approve every tweet and status update) to ensure this is all very much above board, transparent, and legit. I guess it’s all transparent, so it’s not really “bad.&# Im Jay Baer.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

“They really need to sort this process out or they are going to end up losing developers to other platforms, which make it a lot easier to get an application approved and have more transparent processes,” explains Roland Hutchinson of Geeky Gadgets. Death to the App Store via HTML 5 Some have begun bypassing the App Store entirely with HTML5.