support-ticketing-system Forrester Related Topics 
SpotMe Blog
JULY 21, 2023
It also gives you a simple system to keep track of registrants, gather valuable first-party attendee insights and handle logistics. Customizable registration forms : Build forms to collect info like names, emails, ticket types, dietary requirements, etc. Some systems integrate directly with badge printers.
SpotMe Blog
JULY 28, 2023
Integrations reduce manual work, ensure smooth data flow between systems, and provide a seamless experience for both attendees and organizers. Customer Support What level of customer service and technical support does the in-person event platform offer? Find out more about SpotMe on our about us page.
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Martech
JULY 29, 2022
There are a range of ABM technology solutions available to support this strategy, but selecting and implementing one can be a fraught and expensive process. If not, is an API available for custom system integrations? What level of customer support is offered, and when is it available (i.e., 24/7 vs. 8/5)? Why we care.
Contently
APRIL 19, 2016
Answering customer questions lies in a gray space between CRM (Customer Relationship Management), basic product support, and content marketing. New research from Forrester shows that 73 percent of adults say valuing their time is the most important thing a company can do to provide good online customer service. Help me help myself.
SpotMe Blog
JUNE 30, 2023
High costs to attend : Provide ticket discounts and bundle packages to make your event affordable and accessible. Host details about the event schedule, speakers, venue information, and a way for people to register and buy tickets. Pick a winner to receive a free ticket. Create an easy-to-use event website and registration page.
Martech Advisor
DECEMBER 16, 2019
Customer listening follows two approaches: The inbound approach: Emails, social media queries, complaints, support tickets, etc. Similarly, if you see a high average ticket resolution time or a high number of interactions per ticket, you know that there’s an issue that needs attention. Simplify the buyer journey.
LEADership
AUGUST 13, 2015
“By 2017, two-thirds of all customer service interactions will no longer require the support of a human intermediary. supported by statistical evidence of this trend. Forrester had an insightful report on B2B Loyalty, the B2C Way—you can download it here. Why simply call your 24/7 operations support a Help Desk?
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