Customer Experience Matrix

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News from Krux, Demandbase, Radius: Customer Data Takes Center Stage

Customer Experience Matrix

But beyond the standard DMP function of generating advertising audiences, Krux gives Salesforce a solid customer data foundation to support all kinds of marketing management. billion for LinkedIn. It can then use the information to predict future purchases and guide marketing and sales messages.

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Social Media Features in Marketing Automation Systems: Who Does What?

Customer Experience Matrix

Neolane - posting: central panel to post tweets and Facebook updates - sharing: place sharing buttons on emails - tracking: measure clicks on links in system-generated posts. In cases where the data came from different sources, I've put the link on the items themselves.

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HiveFire Curata Cuts the Work in Content Aggregation

Customer Experience Matrix

Curata reduces this effort by using natural language processing to automatically identify, classify and tag potential articles. Because the search and tagging are highly automated, Curata says a typical client processes 40 to 80 articles each day in about 20 minutes. Setting up a Curata site requires little technical skill.

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Genius.com Adds Short URLs to Capture Social Media Replies

Customer Experience Matrix

Summary: Genius.com is adding a URL shortener that will tie social media responses into the regular flow of demand generation and lead management. It generates short URLs that directly connect social media responses with Genius.com’s standard marketing and sales support features. This fits perfectly with the Genius.com proxy server.

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Alterian Pushes Into Social Media Management with Techrigy Acquisition

Customer Experience Matrix

This isn’t about making it easy to react to comments on Twitter , add friends on Facebook , or research prospects on LinkedIn , which is how most marketing automation vendors are approaching social media. This sort of processing is a good fit for Alterian’s columnar database engine, which is the core of its business. billion entries.

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Aprimo Marketing Studio Supports Sophisticated Business Marketers

Customer Experience Matrix

For more on vendor classifications, see my list of demand generation vendors from last November.) In other words, Marketing Studio competes with high-end demand generation systems like Eloqua , Market2Lead and Neolane. Lead scoring supports multiple scores per person, which is typical in high-end demand generation systems.

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Marketing Automation 2014 Industry Overview: What the Surveys Tell Us

Customer Experience Matrix

But the much more common reasons apply to people with no marketing automation in place: improve lead management, automate processes, and get more/better features than current [non-marketing automation] tools. Pepper Global is based on a survey of the B2B Technology Marketing Community on LinkedIn.