The B2B e-commerce trust index: What do buyers really look for?
Sana Commerce
DECEMBER 6, 2021
And, if you’re losing existing business due to a poor e-commerce experience, according to Forrester, it will cost you five times more to make up for it with a new business acquisition. Our B2B buyer research shows it’s worth putting in the effort, as 23% identified customer testimonials as a top trust factor, and 20% cited reference cases.
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